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How Brands Are Built

Nov 4, 2019

Dennis Hahn is Chief Strategy Officer at Liquid Agency, a brand experience, strategy, marketing, and design agency with offices in San Jose, Portland, and New York. Dennis is responsible for the methodologies Liquid uses to address the strategic challenges of clients like John Deere, HP, Microsoft, Motorola, Nasdaq, PayPal, and Walmart.

During the episode, you'll hear us reference a 2013 video of Dennis talking about brand experience, in which he says, "To activate your brand, you really first have to understand what the brand stands for. So, understanding the brand's meaning is a vital component of that. Once you've figured that out, then you can use the brand strategy as a filter for thinking about the different dimensions of the experience. And those dimensions can go into different areas, such as the digital experience, or the experience with employees, or the product experience, or even the service."

Dennis and I discussed the dimensions of brand experience he mentions in the video, as wells as Liquid's approach to creating a brand experience for clients, which includes a proprietary workshop approach they call "Swarming." Dennis describes Swarms as follows:

"Swarming is our workshop methodology, essentially. It's designed to attack a problem from a number of angles and unleashing the power of simultaneous collaboration between agencies and clients. It's really a co-creation model, and that's where we use the design thinking and lean startup principles to guide clients through that co-creation process."

We also spent some time talking about a related concept Liquid focuses on these days, brand culture, which Dennis says is "the best possible relationship that a brand can have with its customers and employees."

To learn more about Dennis, visit the Liquid site, where you can find his bio, some blog posts he's written, and more information about the agency and its approach.